ABNB Federal Credit Union has launched a new AI-powered voice assistant, further advancing its digital transformation strategy in partnership with Eltropy, the agentic AI-driven conversations platform built for community financial institutions.
The AI Voice solution, internally nicknamed “Digi” by ABNB staff, officially went live on December 16. The rollout follows earlier implementations of Eltropy’s chat and texting solutions earlier in the year. ABNB first selected Eltropy’s platform in March 2025 as part of a strategic initiative to consolidate seven to eight separate vendor systems into a single, unified communications platform.
The launch was marked by a company-wide celebration at ABNB’s corporate office, featuring live demonstrations, interactive games, and hands-on training sessions. Staff from across branches were given the opportunity to experience the system firsthand, underscoring strong internal engagement around the new technology.
Eltropy’s AI Voice now manages incoming calls, enabling members to quickly access account information, receive answers to common queries, and navigate banking services without waiting on hold. The assistant is designed to handle routine enquiries, allowing ABNB employees to dedicate more time to complex or high-touch member needs.
“Our partnership with Eltropy this year has been nothing short of impactful from launching chat and texting solutions to rolling out AI Voice,” said Rachel Hartberger, Director of Strategic Engagement at ABNB Federal Credit Union. “Ending the year with our December AI Voice launch was a member-centric way to wrap up the year’s strategic experience goals. The response has been overwhelmingly positive, and it’s been inspiring to see both members and staff embrace these enhancements with such enthusiasm.”
The deployment reflects ABNB’s continued investment in conversational AI technologies aimed at delivering consistent, reliable, and accessible banking experiences.
“When a credit union nicknames their AI assistant ‘Digi’ and throws a launch party that gets the entire organization excited, you know they’re approaching technology differently,” said Ashish Garg, CEO and Co-Founder of Eltropy. “ABNB completed a full year of implementations with us, including chat, texting, and now AI Voice, and their team’s enthusiasm for each solution has been genuine. That kind of internal buy-in is exactly why their members are responding so positively.”
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