As ServiceNow’s Consulting and Implementation Partner, Ejada Systems will lead the deployment and management of the platform throughout Al Rajhi Bank’s operations, ensuring seamless integration and long-term success.
This milestone marks one of the largest digital transformation projects in the Middle East, underscoring ServiceNow’s growing presence in Saudi Arabia. The partnership aims to create a unified, intelligent digital ecosystem that strengthens service delivery, streamlines business processes, and supports Al Rajhi Bank’s ambitious growth strategy in an era defined by artificial intelligence.
“We are proud to partner with Al Rajhi Bank on their end-to-end digital transformation powered by ServiceNow,” said Mr. Mohammed Hassoobh, Acting CEO of Ejada Systems. “Together, we are integrating IT service management, AIOps, business operations, and resilience into a single AI-driven platform. This transformation enhances agility, empowers employees, and embeds intelligence into workflows—redefining how services are delivered and managed. With this partnership, Al Rajhi Bank is setting a new standard for AI innovation in Saudi Arabia’s financial sector.”
Saif Mashat, Area Vice President, MEA at ServiceNow, added:
“Al Rajhi Bank’s vision and scale require a technology partner capable of driving measurable innovation across every layer of its operations. With Ejada Systems, we’re proud to see the ServiceNow AI Platform become the foundation for their digital journey. This collaboration reflects our commitment to advancing Saudi Arabia’s digital-first ambitions and supporting the goals of Vision 2030.”
Transforming Banking Operations Through One Unified AI Platform
The new AI transformation initiative will unify Al Rajhi Bank’s vast operational ecosystem—spanning HR, IT, and financial services—under one intelligent digital layer. This integration replaces outdated legacy systems, enabling real-time insights, faster response times, and automated workflows that drive agility and innovation.
Through this transformation, Al Rajhi Bank will be able to:
- Reduce manual tasks and streamline internal processes
- Improve decision-making with real-time data visibility
- Deliver faster, more personalized customer experiences
- Empower employees with intelligent tools and automation
Supporting Vision 2030 and the Kingdom’s Digital Future
As the largest financial institution in Saudi Arabia and one of the world’s top banks by market capitalization, Al Rajhi Bank operates a massive network of 515+ branches, 4,800+ ATMs, over 547,000 POS terminals, and 205 remittance centers, serving the Kingdom’s largest customer base.
This bank fintech collaboration directly supports the goals of Saudi Vision 2030, promoting a robust digital economy through the expansion of AI capabilities, the development of local digital talent, and the strengthening of the Kingdom’s digital infrastructure.
By embedding AI at the heart of its operations, Al Rajhi Bank is not only modernizing its business but also leading the transformation of Saudi Arabia’s financial landscape—ushering in a new era of intelligent, efficient, and customer-centric banking.
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