Bank of Ireland UK has announced a £100 million investment to enhance banking services, improve digital functionality, and expand sustainable lending options. The initiative will enhance everyday banking for retail and SME customers, providing faster payments, upgraded mobile banking features, and improved self-service options. Additionally, new sustainable lending products will be introduced, reinforcing the bank’s commitment to responsible finance.
The investment also includes technology upgrades for employees, increasing efficiency and making banking faster and more convenient for customers.
Commitment to Growth and Customer Support
Gail Goldie, CEO of Bank of Ireland UK, emphasized the bank’s dedication to customer support and business growth:
“This investment reflects our commitment to evolving with our customers’ needs while ensuring sustainable growth. We have been a trusted financial partner for 200 years, helping individuals achieve homeownership, start and expand businesses, and plan their financial future.
“As we celebrate this milestone, we look ahead with confidence, reinforcing our promise to deliver innovative banking solutions.”
Building on Recent Investments
This investment follows a £3 million initiative to upgrade ATMs in 2024 and a £7 million refurbishment of 13 branches across Northern Ireland. Bank of Ireland UK currently manages approximately £21.5 billion in lending across the UK and offers a broad range of financial products and services.
With its headquarters in Belfast, the bank provides multiple banking options, including 24/7 digital and mobile banking, in-branch support, and dedicated customer service teams.
This strategic investment further strengthens Bank of Ireland UK’s role as a leading financial partner, driving innovation and accessibility in banking services.
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