Cushon, a renowned pensions and savings fintech, has recently announced a multi-year partnership with Link Group, the global leader in pension servicing. The collaboration aims to redefine customer experience standards for members and employers by introducing innovative solutions and ensuring exceptional service quality.
As Cushon continues to grow and expand its membership base, it remains steadfast in its commitment to providing top-notch customer services. Recognizing the need for a robust and unified approach, the decision to partner with Link Group emerged as the ideal solution. By combining their expertise, Cushon and Link Group will deliver an unparalleled customer experience across all clients and members.
This multi-year agreement builds upon the existing partnership between Link Group and Cushon, with a primary focus on offering a comprehensive service solution to members. Link Group, a prominent player in the Australian pensions industry, has made substantial investments to revolutionize the UK pensions landscape. Collaborating with Cushon enables Link Group to provide a scalable, efficient, and robust solution that guarantees world-class outcomes and experiences for clients and members throughout Great Britain and Northern Ireland.
Leveraging Link Group’s globally proven pension servicing and data analytics capabilities, the partnership will seamlessly integrate their technology into the Cushon platform. This integration will usher in a new era of member-led services, empowering individuals to achieve better retirement outcomes. Members can expect a more personalized, reliable, and digitally-driven on-demand service, allowing them to engage with their pensions on their terms and at their convenience.
Behind the scenes, Link Group’s advanced engagement wrap technology will be seamlessly integrated, offering members a secure and confident means to interact with their pensions through their preferred channels. The partnership includes exciting enhancements to live chat and self-service processing, complementing the exceptional service provided by experienced customer service teams.
Ben Pollard, CEO of Cushon, expressed his enthusiasm for the partnership, stating, “As an award-winning pensions and savings fintech, the Cushon Master Trust has established itself as a leader in digital-first member and employer services. This transition to Link Group’s robust servicing platform and industry-leading administration expertise will further enhance our reputation and support our continued growth. Our partnership with Link Group will deliver enhanced levels of customer service, account management, information, and innovation to our valued members, employers, and teams across the UK. It marks a significant advancement in our servicing and pension administration capabilities.”
Richard Wilson, General Manager EMEA, Retirement & Superannuation Solutions at Link Group, commented, “Our multi-year partnership with Cushon reinforces Link Group’s commitment to lead a digital and member-led revolution in the UK pensions industry. By combining our global technology and servicing platform with Cushon’s innovative technology, we will enable Cushon to provide exceptional member services on a daily basis. Link Group is thrilled to extend its partnership with Cushon, welcoming a talented team across Great Britain and Northern Ireland, and preparing to deliver a robust, digital-first experience to members and employers.”
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