Equifax UK, a leading credit reference agency, has partnered with Aveni.ai, an AI specialist in financial services, to enhance its quality assurance (QA) processes. By deploying Aveni Detect, Equifax has significantly reduced manual efforts while expanding compliance monitoring across customer interactions.
Aveni Detect leverages advanced AI technology to automate compliance checks, detect risks, and improve root-cause analysis. This enables a more structured and efficient approach to addressing compliance and customer service challenges.
Since implementing Aveni Detect, Equifax UK has improved end-to-end QA efficiency, allowing its teams to access and analyze recorded interactions from a single centralized system. This automation frees up time for deeper insights into customer needs, enhancing feedback for coaching and refining customer support strategies.
AI-Driven Innovation in Financial Services
The partnership between Equifax UK and Aveni highlights the growing role of AI-driven automation in regulatory compliance and operational efficiency.
Elizabeth Chapman, VP of Operations, Transformation & Change at Equifax UK, emphasized the importance of AI in today’s financial landscape:
“With rising cost-of-living pressures and an evolving digital risk environment, AI technology is essential for delivering sophisticated customer service. Aveni’s AI solutions help us enhance quality assurance, detect vulnerabilities, and improve customer support. We look forward to expanding this strategic partnership to drive even better outcomes.”
AI Transforming Financial Services
Joseph Twigg, CEO of Aveni, underscored AI’s growing impact:
“AI is revolutionizing financial services. Equifax UK recognizes AI’s potential to enhance both operational efficiency and compliance. Our partnership demonstrates how AI can scale business automation and redefine quality assurance. We’re excited to expand AI adoption and set new innovation benchmarks in the industry.”
With proven results in quality assurance, Equifax UK is now exploring broader AI adoption to optimize additional business operations.
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