In response to the recent LA fires, First City Credit Union has partnered with Quavo to enhance fraud and dispute resolution services for its members. This collaboration introduces secure, AI-driven tools that allow members to report fraud and manage disputes digitally—saving time and ensuring support when it’s needed most.
Members can now access an easy-to-use self-service portal through their mobile or online banking platform. This solution allows them to report fraudulent activity and file disputes 24/7, without the hassle of branch visits or long phone wait times. The platform keeps users informed with real-time updates, complete transparency, and rapid, fair outcomes.
“Providing fast and accessible fraud resolution is critical, especially for members facing hardship,” said Oscar Toledo, VP of eCommerce & Payments at First City Credit Union. “Our partnership with Quavo reflects our commitment to protecting our members’ finances and delivering the seamless digital experience they deserve.”
This digital-first approach improves member trust by offering clear, efficient, and reliable dispute resolution. With Quavo’s industry-leading technology, First City Credit Union is delivering best-in-class protection and convenience to its community.
“AI-driven automation and digital self-service tools are revolutionizing how financial institutions handle fraud,” said David Chmielewski, CPO and Co-Founder of Quavo. “We’re proud to support First City Credit Union as they empower their members with secure and timely resolution services.”
Together, First City Credit Union and Quavo are setting a new standard for fraud resolution—providing secure digital resources and trusted support, especially during challenging times.
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