Lumin Digital, a leading cloud-native digital banking provider, has announced a strategic partnership with FINBOA, a process automation leader. This collaboration will empower financial institutions using Lumin Digital’s platform to automate payment dispute management, improving efficiency, accuracy, and compliance.
As payment dispute volumes rise, many banks and credit unions still rely on outdated manual processes, increasing errors, compliance risks, and resolution delays. FINBOA addresses these challenges by digitizing and automating compliance-driven workflows, ensuring seamless dispute resolution.
Financial institutions that integrate FINBOA’s Payment Disputes solution with Lumin Digital’s platform can expect:
✅ Up to 90% reduction in dispute intake effort
✅ Up to 80% decrease in audit preparation time
✅ 25% fewer claim-related write-offs and losses
Improving the Digital Banking Experience
“As a company committed to enhancing digital banking, we’re excited to partner with FINBOA to simplify the dispute resolution process,” said Sean Weadock, Chief Product Officer at Lumin Digital. “This integration underscores our platform’s flexibility and innovation.”
With account holders increasingly preferring digital solutions for financial transactions, Lumin Digital and FINBOA are positioned to meet these evolving needs. FINBOA’s Payment Disputes solution seamlessly integrates with Lumin Digital’s mobile and online banking services, offering users a completely digital, self-service dispute resolution process. This transformation eliminates manual errors and accelerates compliance-driven workflows.
Seamless Compliance & Automation
“The partnership with Lumin Digital is a game-changer for financial institutions tackling rising payment disputes and strict regulatory deadlines,” said Raj Singal, CEO & Founder of FINBOA. “We are excited to deliver a paperless, automated dispute resolution system integrated with Lumin Digital’s banking services.”
This collaboration marks a major step in digital banking automation, ensuring financial institutions can manage disputes more efficiently while enhancing customer satisfaction.
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